Freshsales – CRM

Generate more leads for your business

Don’t let your website visitors slip through the cracks. Every website visitor is a potential lead who can become a customer for life. Use Freshsales to attract visitors and turn your website into a lead generation machine.

• Tailor smart email campaigns based on lists, events, and activities

• Chat in real-time with website visitors using Freshchat

• Build custom webforms and automatically capture visitor information

Increase customer engagement with personalization

Understand who you are talking to and what their pain points are. Use contextual data on their behavior and interests to add value to their business.

• Surface the best leads and accelerate engagement using lead scores

• Learn what users do on your website and product with activity tracking

• Set up two-way email sync and notifications to monitor engagement

• Make and receive calls from desktop and mobile, from within your CRM

Drive the right deals to closure with AI-powered insights

Freddy helps analyze the sales pipeline and helps you focus on deals that will drive revenue.

• See which deals are going to close using AI-based deal insights

• Get deal predictions and actionable insights with Freddy AI

• Automate follow-up activities and improve productivity with workflows

Nurture relationships through the customer lifecycle

Develop long-lasting relationships by proactively meeting your customers’ needs and helping them grow.

• Surface upsell and cross-sell opportunities with account-level activities and conversations

• Nurture personal relationships with customers using segmentation and sales sequences

• Bring sales and support together through the Freshsales-Freshdesk integration

Scale with the Freshworks Platform

Meet your expanding customer needs with the open and flexible Freshworks Platform providing rich API for custom integration, automated workflows, smart analytics, ecosystem partner solutions and hundreds of Marketplace Apps.